The saying: " Word is bond" goes back a long way, but it will always be true. God always keeps his word, and as followers of Christ, we are expected to keep ours. Have you ever attended an event, expecting to receive something that was promoted to be a "Power-packed, life-changing experience" and found it to be totally disorganized? Or, have you ever paid for goods or services that were not received as promised? Worse yet, have you even been responsible for any of these things? Well, I'm not here to judge or condemn anyone, but this needs to change.
Ecc. 5:5 (GWT)
If you find that you are unable to follow through with a commitment you have made,contacting people directly to acknowledge the situation and offering an acceptable solution is the best way to keep a positive relationship with them for future endeavors. If funds were exchanged, make sure there is a clearly written policy in place for handling refunds in a timely manner. In addition, people should be given the option of a full or partial refund if there is a cancellation on your end. Don't automatically assume that everyone will give you a second chance! If people stop trusting and supporting you, it won't be long before you are forgotten. Always strive to be that ministry that is known for excellence behind the scenes, as well as in public. If people express their opinions, listen to what they have to say and consider if the impression they have of you is one that you want to keep, and remember that there are many who will never say anything directly to you, but will tell others of their bad experiences.